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General Conditions

ACCEPTANCE OF CONDITIONS

Acquiring any of the services offered by DeMediterràning SCP expressly implies acceptance by the consumer of each and every one of these General Conditions, automatically considered to be included in the contract, even though they may not be individually transcribed therein, and which complete and develop applicable specific legislation, without in any way contravening same.

INSCRIPTIONS AND REFUNDS

When making the inscription or reservation, a deposit of 30% of the total price must be made; the inscription or reservation will not be considered definitive until this deposit has been paid. The remaining 70% must be paid 7 days before the first date of the service, or the reservation will be considered cancelled, in which case the conditions specified in the cancellations section will be applied. The client will receive the corresponding documents (voucher, invoice, etc.) by e-mail. The voucher will be sent automatically when payment is 100% complete. The invoice can be applied for after departure date. Reservations may be made by telephone, e-mail or fax. Payments may be made by credit card, transfer or cheque. No refunds will be made for services reserved and which the client voluntarily chooses not to use.

PRICES INCLUDE

Accommodation and board as specified in chosen hotels and self-catering accommodation. Accommodation without board in chosen self-catering accommodation. All complementary services specified and reserved by the client. Indirect taxes (VAT) as applicable. In general, strictly literal criteria will be applied, as only the services specifically listed will be included in the price.

PRICES DO NOT INCLUDE

Visas, vaccination certificates, extras such as soft drinks, coffees, wine, spirits, mineral water, special dietary programmes, laundry and ironing, optional hotel services, luggage storage, tips, etc.

HOTELS

The quality and contents of the services offered by the hotel are depend on their official tourist category and are subject to administrative control. In view of current legislation in the matter (which establishes only the existence of single and double rooms, allowing certain of the latter to be installed with an extra bed, convertible sofa or fold-out bed), the third or fourth bed may only be used with the knowledge of the inhabitants of the room. Accordingly, they will first have been informed of this circumstance, and the room will be described as 3-person or 4-person in all reservation forms and/or definitive reservation literature. Rooms may be used as from 2.00 pm on the day of arrival and must be vacated by 12.00 noon on the day of departure.

CHILD DISCOUNTS

Because of the wide range of special conditions for children, depending on their age, the service provider or the date of the holiday, we recommend that you always check the special conditions available, which will be described specifically and in detail. In general, discounts will be available on accommodation when children share a room with two adults.

APARTMENTS AND SELF-CATERING HOTELS

When making reservations, clients are fully and exclusively responsible for correctly stating the number of persons who will occupy the apartment and and/or self-catering accommodation, including children of all ages. Administrative staff may legally refuse entry to non-declared persons and no complaints will be admitted in this regard. Keys may be collected at our offices, or where indicated in the voucher, during office hours. When arriving outside office hours, at weekends or on holidays, please notify us first, so that we can instruct you where to collect your keys. Apartments and self-catering accommodation may be occupied as from 5.00 pm on the day of arrival and must be vacated by 10.00 am on the day of departure. All the establishments can demand a guarantee in deposit, either a copy of credit card or an amount in cash. These conditions may vary according to the establishments.

CANCELLATIONS

Clients may at any time cancel the services requested or reserved, receiving full refund of all amounts paid, whether as total price or as deposit. However, the agency will retain a fee for the following concepts:
5% of the full amount when the cancellation is made within 11 and less than 15 days, before the first day of occupancy. 15% of the full amount when the cancellation is made within 3 and 10 days, inclusive, before the first day of occupancy. 25% if the cancellation is made in the preceding 48 hours. Failure to show up at the establishment without first cancelling the reservation entails full payment of the reservation.

CHANGES

The Agency undertakes to provide its clients will all services reserved, with the stipulated conditions and characteristics. The Agency shall be released from this obligation in cases of force majeure, i.e., unpreventable, unforeseeable and abnormal circumstances, whose consequences may not be avoided in spite of all due diligence, in accordance with current legislation. Should the Organising Agency find it impossible to provide any service after signature of the contract and before providing the service, the customer may either terminate the contract, without penalty, or accept an alternative suggested by the Agency, including the changes made and with the corresponding modification to the price, informing the Agency of the alternative chosen within a term of three days. No indemnity may be sought for non-fulfilment of the contract when occasioned by sufficient cause or by force majeure, or when the client has accepted the aforementioned changes to the contract.

RESPONSIBILITY

Technical aspects are organised by DeMediterràning SCP GC-002410, NIF J-65349517 with adress in C/ Pintor Fortuny, 2, 4rt 2a, Pineda de Mar (Barcelona).

The Travel Agency organising the accommodation and the Sales Agency are responsible for full compliance with the obligations derived from the contract, independently of whether said obligations are to be provided by said Agencies or by other service providers, without prejudice to the fact that the Travel Agency may take action against said providers, within the limits established in the General Conditions and in applicable legislation. Clients perceiving any non-provision or defective provision of any of the services reserved should immediately notify the service provider, and notify the Travel Agency within a term of 48 working hours, so that the corresponding measures may be taken. Failure to inform the Travel Agency implies that the client will have to prove the non-fulfilment before the Organiser or the General Bureau for Tourism and/or the corresponding Courts, as after of this time it will be impossible to prove the accuracy of the allegations or to find a satisfactory solution for all parties involved. If the arbitrary solution is not satisfactory to the client, a complaint may be filed before the Travel Agency within one month of returning, verifying that a first reclamation was made within 48 hours of detection of the non-fulfilment. However, filing a complaint as regards fulfilment of the terms of the contract does not release clients from paying for the holiday.

VALIDITY AND PRICES

The prices that are indicated, are prices of sale to the public, VAT included.
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